Why CRMs fail in Uganda (and how ours works)
Most Ugandan businesses have tried a CRM once — Salesforce, Zoho, HubSpot — and abandoned it because it was too expensive, too complicated, or didn't fit how their team actually works (WhatsApp, phone calls, walk-ins). Our CRM is designed around the way you already sell: leads land from your website, WhatsApp Business, or a walk-in log, and follow-ups are simple enough that any team member will actually do them.
What our CRM does
It captures every lead automatically, assigns it to a salesperson, sets a follow-up reminder, tracks every conversation, and shows the owner exactly where each deal is in the pipeline. When a lead becomes a customer, everything they buy, ask, or complain about stays in one contact record forever.
- Lead capture from website forms, WhatsApp, and manual entry
- Auto-assign leads round-robin to sales team
- Follow-up reminders by WhatsApp/SMS/email
- Deal pipeline (New → Contacted → Quoted → Won/Lost)
- Quotation and invoice generation
- Sales-rep performance leaderboard
- Customer service ticket / complaint tracking
Perfect for these Ugandan businesses
We've built CRMs for real estate agencies, insurance brokers, schools chasing admissions, solar and generator dealers, IT resellers, event planners, freight forwarders, and B2B service firms. If your business runs on quotes and follow-ups, a CRM will pay for itself fast.
- Real estate & property management
- Insurance brokers & financial advisors
- Schools chasing admissions and fees
- Solar, generator, and equipment dealers
- Freight, clearing, and logistics firms
- Any B2B services company
Built-in WhatsApp and SMS
Every contact record has one-click WhatsApp and SMS. Your team never has to copy phone numbers into their personal WhatsApp again — messages are logged against the contact, so the next person who picks up the deal knows exactly what was said.
Reports the owner actually looks at
Daily lead intake, follow-up compliance per rep, conversion rate by source, average deal size, top salespeople, and stuck deals older than X days. Reports export to Excel and can be scheduled to your email.
How much does a CRM cost in Uganda?
Setup starts at UGX 2,000,000 for a team of up to 5 users with standard pipelines and reports. Larger teams and custom workflows cost more. There is no per-user monthly charge on our self-hosted version — you pay once for setup and a small hosting/support fee.
Pricing (UGX)
Starting prices — you get a written quote before any work starts.
Team CRM (up to 5 users)
2,000,000
- Lead capture forms
- Pipeline & reminders
- WhatsApp/SMS one-click
- Reports
Growing Team (up to 15 users)
3,500,000
- Custom fields & workflows
- Quotation templates
- Team leaderboards
- Training
Enterprise
6,500,000+
- Unlimited users
- Custom integrations
- Advanced roles
- Priority SLA
Frequently Asked Questions
- Can it capture leads from my website automatically?
- Yes. Any contact form or WhatsApp click on your site can push straight into the CRM as a new lead.
- Will WhatsApp Business API work with it?
- Yes for larger deployments. For smaller teams we use one-click deep-links so any team WhatsApp number can be used.
- Does it work on phones?
- Yes — mobile-first web interface. Reps can update deals from the field.
- Can I import my existing contacts?
- Yes, from Excel, Google Contacts, or another CRM. We handle the migration.
- Is the data safe?
- Encrypted at rest, daily backups, role-based access. Only assigned reps and managers see each deal.
- Can it send bulk SMS or WhatsApp broadcasts?
- Yes, with appropriate SMS gateway or WhatsApp Business API — we set that up as part of larger deployments.